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FREQUENTLY ASKED QUESTIONS

My Lounge entry includes complimentary grazing snacks and hot options as well as self-serve wine, beer and cocktails. Entry to My Lounge also includes access to the airport's only outdoor terrace and designated smoking area (at Gatwick, South Terminal only).

Clubrooms entry includes hosted table service, a la carte dining and complimentary award-winning wines and spirits.

No1 Lounge entry includes made-to-order dishes and a wide range of beverages from our tended bars.

Entry to The House includes hosted table service, a la carte dining and complimentary award-winning wines and spirits.

Access to Premium Security is also included for all bookings made on no1lounges.com.
Any checked-in passengers from any airline, across any ticket class.

We accept cardholders from Dragonpass, Priority Pass, Diners Club, Lounge Pass. Children under the age of 12 are not permitted in the Clubrooms.
You can use the lounge three hours prior to your flight time and buy extra hours in advance or while you’re in the lounge – if your flight’s delayed and you want to stay longer, for example.

When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay, but must keep your luggage with you at all times.
My Lounge : Book online and it costs £24 per adult and £12 per child aged 2-11. There's no entry fee for infants. Surcharges of £6 and £3, for adults and children respectively apply when entry is purchased on arrival.

No1 Lounge : Book online and it costs £32 per adult and £18 per child aged 2-11. There's no entry fee for infants. Surcharges of £8 and £2, for adults and children respectively apply when entry is purchased on arrival.

Clubrooms: Book online and it costs £38 per adult. Children under 12 are not permitted in the Clubrooms. A surcharge of £6 for adults applies when entry is purchased on arrival.
Please see individual lounge pages for locations and directions.

Yes, we have a dress code in place to ensure a premium lounge experience for all our guests.

We ask all of our guests to wear smart-casual clothing.

We reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This may include themed or fancy dress outfits, clothes with slogans that may cause offense, replica sports kits, clothing that exposes midriffs or upper thighs, or bare shoulders on men. We also ask that guests do not wear tracksuits while in the lounge – we appreciate that people like to travel comfortably and so welcome guests to change when departing the lounge.
We do accept groups, however please be mindful of the rules around group bookings: If you are travelling as a group and would therefore like to be seated together in the lounge, please book as a group. Note that we accept bookings on our website for a maximum of 8 people. Any groups of 9 or more must contact our Guest Relations team on 08442 64 64 40 to enquire about availability.

Please be advised that any self-assembled groups will not be seated together. In order to ensure a premium lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.
Smoking is only permitted in the designated smoking area on the outdoor terrace in My Lounge at Gatwick, South Terminal only. Smoking is not permitted in any other lounge.